Privacy Policy

1. Introduction

14DaysAccel ("Company", "we", "us", or "our") operates the 14DaysAccel Dev platform ("Platform"). This Privacy Policy describes how we collect, use, store, and protect your personal information when you use the Platform, including the Software Designer tool, project catalogue, token purchasing, and related services.

By using the Platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide

• Account information: email address, full name, and phone number when you create an account.
• Payment information: payment details processed through our third-party payment processor. We do not store your credit card numbers or bank account details on our servers.
• Project inputs: business descriptions, software requirements, goals, and other information you submit to the Software Designer tool.
• Communications: messages or enquiries you send to us through the Platform or external channels.

2.2 Information Collected Automatically

• Usage data: pages visited, features used, token consumption, and interaction patterns.
• Device information: browser type, operating system, device type, and screen resolution.
• Log data: IP address, access timestamps, referring URLs, and error logs.
• Cookies: session cookies for authentication and preference cookies to improve your experience. See Section 7 for details.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform and its features.
• Process transactions and manage your token balance.
• Generate AI-powered software plans and development prompts based on your inputs.
• Send transactional communications such as payment confirmations and account notifications.
• Respond to your enquiries, support requests, and feedback.
• Monitor and analyse usage trends to improve service quality and user experience.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and enforce our Terms and Conditions.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: we share data with trusted third-party providers that help us operate the Platform, including authentication services (Supabase), payment processing, hosting (Vercel), and AI model providers (OpenAI, Anthropic). These providers are contractually obligated to protect your data.
• Legal requirements: we may disclose your information if required by law, regulation, legal process, or governmental request.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of rights: we may disclose information to protect the rights, property, or safety of 14DaysAccel, our users, or the public.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL.
• Secure authentication with session management.
• Row-level security policies on database tables to ensure users can only access their own data.
• Regular review of security practices and access controls.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain certain information as required by law, to resolve disputes, or to enforce our agreements. When data is no longer needed, it is securely deleted or anonymised.

AI-generated plans and project data are retained in your account for your continued access. You may request deletion of your account and associated data by contacting us.

7. Cookies and Tracking

The Platform uses cookies and similar technologies for the following purposes:

• Essential cookies: required for authentication, session management, and core Platform functionality. These cannot be disabled.
• Analytics cookies: used to understand how users interact with the Platform and to improve our services. These may include third-party analytics tools.
• Advertising cookies: we may use advertising services (such as Google Ads) to promote the Platform. These services may place cookies on your device to measure ad effectiveness and deliver relevant advertisements.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate or incomplete personal information.
• Deletion: request deletion of your personal information, subject to legal retention requirements.
• Data portability: request a copy of your data in a structured, machine-readable format.
• Objection: object to the processing of your personal information for certain purposes.
• Withdraw consent: withdraw consent for data processing where consent is the legal basis.

To exercise any of these rights, please contact us through the channels listed in Section 12.

9. Children's Privacy

The Platform is not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we take appropriate measures to ensure your information is protected in accordance with this Privacy Policy and applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Platform after any changes constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our Upwork profile or through the contact methods available on the Platform.